Queue Management System for Banking
Industry Domain : Banking Industry
The application is developed for leading financial services and multinational banking corporations that have headquarters in Marina Bay, Singapore. The aim of the Queue Management System is to optimize the serving time to customers and achieve customer delight.
The Customer
The bank has more than 200,000 institutional customers, including institutional investors, small and medium enterprises (SMEs), and large corporations.
“The EQMS system is easy to use and very effective for issue token to customer. It also reduces customers wait times and improve our service efficiency.”
- Darshan Singh Virdi
Problem Statement
You may have the most desirable service or the best product, but there could be security problems, communication issues, or a shortage of creative technology to keep up with ever-increasing client expectations. The major issue that the client wanted to solve was the efficiency and accuracy to serve the customer and convert customer dissatisfaction into happiness.
Solutions From Polyxer Systems
Step 1
- Polyxer Systems tried its best to bring the main changes in its queue management system to offer the best customer service experience.
Step 2
- Their queue management system facilitates the employees to optimize their time and simplify their workflow.
- The software reduces staff workflow, making them more conscious of individuals in lines.
- In turn, this provides more independence for the employees to welcome the customers at their best.
Step-3
- A queue management app also gives reporting and feedback, which enables banks to make strategic outcomes.
- The bank can access the feedback of the client about waiting times in the bank and enhance their customer service.
Reduction in IT Staff
Cloud-based Architecture
Faster Data Mining
Easy Customer Management
Dynamic Report
Valuable Outcomes
- Simplified branch operation and customer flow
- Enhances the level of assistance, facilitates concentrated improvement for particular customer service and segments
- Entertains waiting for clients with combined digital signage
- The main server can be scaled up from a point-of-service to any number of departments
- Simple maintenance
Technologies Used
HTML5
CSS3
Bootstrap
jQuery
ASP.NET MVC Core
ASP.NET MVC Core RESTful API
WCF
Entity Framework Core
MS SQL Server
MS SQL Server Integration Services (SSIS)
SVN
Microsoft Internet Information Services(IIS 10)
Microsoft Windows Services
Polyxer Systems Capabilities
Monitoring
- The monitoring capacities of QMS help to keep track of visitors and staff
Experience
- Get data on client experience
Quality Assurance
- Decreases wait times with queue manager software
