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Queue Management System for Banking

Industry Domain : Banking Industry

The application is developed for leading financial services and multinational banking corporations that have headquarters in Marina Bay, Singapore. The aim of the Queue Management System is to optimize the serving time to customers and achieve customer delight.

Queue Management System for Banking

The Customer

The bank has more than 200,000 institutional customers, including institutional investors, small and medium enterprises (SMEs), and large corporations.

“The EQMS system is easy to use and very effective for issue token to customer. It also reduces customers wait times and improve our service efficiency.”

- Darshan Singh Virdi

Problem Statement

You may have the most desirable service or the best product, but there could be security problems, communication issues, or a shortage of creative technology to keep up with ever-increasing client expectations. The major issue that the client wanted to solve was the efficiency and accuracy to serve the customer and convert customer dissatisfaction into happiness.

Queue Management System Problem Statement

Challenges & Limitations

1

There were many, random/systematic errors and glitches that led to undue behaviours which in turn aggravated the customer behaviour.

2

For the application to accomplish what it does, your customers and business need to have a reliable signal and quality internet access.

3

Some industry possessors like to micromanage. Depending on a discreet queue management system does not match their psychology.

4

The spread of COVID-19 infections will increase in this time of the pandemic.

Solutions From Polyxer Systems

  • Step 1

    • Polyxer Systems tried its best to bring the main changes in its queue management system to offer the best customer service experience.
  • Step 2

    • Their queue management system facilitates the employees to optimize their time and simplify their workflow.
    • The software reduces staff workflow, making them more conscious of individuals in lines.
    • In turn, this provides more independence for the employees to welcome the customers at their best.
  • Step-3

    • A queue management app also gives reporting and feedback, which enables banks to make strategic outcomes.
    • The bank can access the feedback of the client about waiting times in the bank and enhance their customer service.
benefits-icon

Reduction in IT Staff

benefits-icon

Cloud-based Architecture

benefits-icon

Faster Data Mining

benefits-icon

Easy Customer Management

benefits-icon

Dynamic Report

Valuable Outcomes

  • Simplified branch operation and customer flow
  • Enhances the level of assistance, facilitates concentrated improvement for particular customer service and segments
  • Entertains waiting for clients with combined digital signage
  • The main server can be scaled up from a point-of-service to any number of departments
  • Simple maintenance

Technologies Used

Html-5-icon (5)

HTML5

CSS-3 (2)

CSS3

polyxer-technology-29.

Bootstrap

polyxer-technology-38.

jQuery

polyxer-technology-18.

ASP.NET MVC Core

polyxer-technology-18.

ASP.NET MVC Core RESTful API

WCF (1)

WCF

Entity-Framework-Core

Entity Framework Core

polyxer-technology-50.

MS SQL Server

ssis (1)

MS SQL Server Integration Services (SSIS)

polyxer-technology-56.

SVN

Microsoft-Internet-Information-Services(IIS-10)

Microsoft Internet Information Services(IIS 10)

Microsoft-Windows-Services

Microsoft Windows Services

Polyxer Systems Capabilities


Monitoring
  • The monitoring capacities of QMS help to keep track of visitors and staff

Experience
  • Get data on client experience
Quality Assurance
  • Decreases wait times with queue manager software
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