PatientJourney Management System (PJMS)
Navigating Patient Care with Precision
An Electronic Health Record (EHR) system, functioning as a comprehensive Patient Journey Management System, is a key component of the modern Healthcare IT Solutions. It simplifies and enhances the healthcare experience by automating every step of a patient’s journey. By streamlining administrative tasks such as booking appointments, resource management, and payment processing, it reduces wait times, increases efficiency, and improves patient satisfaction. Additionally, it fosters clear communication between patients and healthcare providers, promoting engagement and better health outcomes.
Benefits
Faster Patient Journey
Automating processes like scheduling and registration can reduce the overall patient journey time by 30-50%, ensuring quicker access to care and treatment.
Streamlined Administrative Processes
Patient journey management system streamlines administrative tasks like data entry and resource management, significantly reducing manual effort. This allows staff to focus more on providing quality patient care and improving overall efficiency.
Better Information Sharing
Integrated systems enhance data interoperability, cutting down delays in sharing critical medical information by up to 70% and ensuring timely care.
Improved Patient Satisfaction and Interaction
Drives patient experience improvement by providing personalized communication and efficient service delivery, resulting in 25-40% increase in patient satisfaction. This not only boosts engagement but also fosters greater patient loyalty.
Better Patient Care
Supporting personalized treatment plans through real-time data and insights can improve care quality and health outcomes by 20-30%.
Reduced Frustrations
By addressing inefficiencies and eliminating common bottlenecks, patient journey management systems help minimize patient complaints and frustrations during their care journey.
Cost Efficiency
By optimizing resource utilization and minimizing errors, healthcare providers can achieve a cost reduction of up to 30%.
Consistent and Ongoing Quality
Regular monitoring and system feedback promote operational consistency, resulting in 20-40% improvement in care standardization over time.
Features
Appointment Scheduling
and Booking
It simplifies the appointment booking process by offering online scheduling options, minimizing wait times, and automating reminder notifications. It enhances patient convenience and ensures timely visits, contributing to a smoother overall healthcare experience.
Pre-Visit Communication and Digital Check-In
The system delivers essential pre-visit information, including instructions, forms, and contact details, through a web portal and app. It also streamlines check-in with digital registration and pre-arrival communication, reducing wait times and enhancing patient convenience.
Pharmacy Management
Integration
It automates e-prescriptions, tracks medication history, diagnosis, reports, scanning and sends refill reminders from in-house pharmacy. It also integrates billing and payment processing, allowing patients to pay directly through the portal or app for a seamless pharmacy experience.
Streamlined Treatment and Consultation
PJMS enhances hospital workflow optimization by ensuring seamless communication between staff and patients throughout the visit. It streamlines treatment processes, improving coordination and ultimately leading to better patient outcomes.
Bill Payment and Payment Tracking
It enables patients to view and pay bills securely via a portal or app, with automatic receipts and payment tracking. It also maintains payment history, ensuring accurate logging and reducing errors for better financial transparency.
Insurance Claim Tracking
Patients can track insurance claim statuses in real-time and download necessary documents, like admission letters and discharge summaries, securely e-signed by providers. Notifications keep patients updated throughout the process.
Follow-Up and Service Enhancement
The system automates follow-ups, sends reminders, and provides ongoing support through digital tools. Healthcare providers can share personalized health or lifestyle materials to aid recovery. Patient feedback is also collected to improve care and overall satisfaction.
Patient Insights and Analytics
The system provides real-time dashboards, customizable reports, and visual tools like charts and heatmaps to track patient flow, appointment trends, and resource use, enabling data-driven decisions to enhance patient journeys.
HL7 Integration
Utilizes HL7 standards to enable seamless communication between the patient journey management system and other healthcare systems, ensuring interoperability and smooth data exchange.
Effortless Setup and Administration
The EHR system provides intuitive tools for easy configuration and a centralized platform for managing workflows, user roles, and patient data, simplifying administration across the organization.
Personalized and Accessible Experience
With a user-friendly design, multilingual support, and customizable themes, the EHR system ensures secure access to records and services via mobile devices and web browsers for convenience and flexibility.
Scalability
It is designed to efficiently handle Patient Flow Management, scaling seamlessly to manage large volumes of patient data and user demand. It ensures high performance and reliability for both small and large healthcare providers.
Transparency and Audit Trails
Provides detailed audit trails and real-time access to patient journey data, ensuring transparency and accountability for both patients and healthcare providers.
Data Security and Compliance
This feature ensures patient data is protected through advanced encryption, secure authentication, and authorization protocols, while adhering to HIPAA, GDPR, and accessibility standards (WCAG 2.1) for secure and compliant handling of sensitive information.
Key Components of Patient Journey Management System
Mobile App (Patient)
Home Screen
Start Screen
Scan QR Code for Appointment
Appointment
Web Portal
Login
Patient Records
Reports
Use Cases for Various Industries
Healthcare & Hospitals
- Allow patients to book, reschedule, or cancel appointments online, with quick check-ins to reduce waiting times.
- Provide real-time navigation within hospitals to help patients locate departments and services easily.
- Automate follow-ups, reminders, and satisfaction surveys to enhance care continuity and engagement.
Wellness and Preventive Care
- Enable scheduling and tracking of wellness programs, such as fitness sessions or health screenings, through a user-friendly platform.
- Provide personalized plans and progress tracking for activities like weight loss, mental health, or detox programs.
- Send automated reminders for upcoming sessions or health assessments to boost participation and outcomes.
Public Health and Government Services
- Simplify vaccination drives and community health programs with easy scheduling, tracking, and reminders.
- Use real-time tools to manage patient flow during emergencies and coordinate resources efficiently.
- Analyze patient data to improve public health initiatives and ensure inclusivity with multi-language and accessible options.
Veterinary Clinics
- Enable pet owners to schedule check-ups, vaccinations, or emergency visits online and track treatment plans.
- Automate reminders for vaccinations, medications, or follow-ups to ensure timely care.
- Maintain centralized pet health records for easy access by owners and veterinarians.
Let Us Optimize Your Patient Journey Management, So You Can Focus on
Delivering Exceptional Care.
FAQs
1How can I book or reschedule my appointment?
You can book or reschedule your appointment through the mobile app or web portal of PJMS by selecting your preferred date, time, and service location.
2Can I check the estimated wait time before visiting the hospital?
Yes, the system provides real-time updates on estimated wait times to help you plan your visit better.
3Can I provide feedback after my appointment?
Yes, you can submit feedback through the system to help improve services and share your experience.
4Can I track patient check-ins and waiting times?
Yes, the system provides real-time updates on patient check-ins and their current status in the queue.
5How can I manage urgent cases or walk-ins?
PJMS offers robust queue management
capabilities, allowing you to prioritize urgent cases and add walk-in patients to the queue. It also provides real-time notifications to other patients about updated wait times, ensuring smooth and efficient patient flow.
6Can I access a patient’s medical history before their appointment?
Yes, you can view a patient’s medical history and any pre-visit forms directly through the Electronic Health Record (EHR) system integrated with the patient journey management platform.
7As a doctor, can I adjust my availability in the system?
Yes, you can update your schedule and availability directly in the system to accommodate changes in your workload.
8Can I share test results or prescriptions with patients digitally?
Yes, the system allows you to upload and share test results, prescriptions, and treatment plans with patients securely.
9How does the system handle prescription approvals from doctors?
The system facilitates secure communication between doctors and pharmacists for quick prescription approvals or modifications.
10How can I monitor patient flow across departments?
The system provides real-time dashboards to track patient flow, waiting times, and departmental performance metrics.
11Can the system generate reports on patient feedback and outcomes?
Yes, the hospital management system includes tools for collecting patient feedback and generating reports to analyze satisfaction and service efficiency.
