Enterprise Queue Management System

Enterprise Queue Management System

Industry Domain : Banking

Providing an interface between the bank staff and bank customers is the fundamental responsibility of the Enterprise Queue Management System or EQMS. Therefore, the EQMS got fabricated to automate the token issuing assignment & processing.

The Customer

Founded in Singapore, our client is a complete autonomous tech service provider. The system is being made for the premier bank from Singapore. There was a need to renovate the existing standalone QMS or Queue Management System. Additionally, reducing customer wait times and enhancing service productivity using an enterprise queue management system is their priority.

“The EQMS system is easy to use and very effective for issue token to customer. It also reduces customers wait times and improve our service efficiency.”

- Darshan Singh Virdi

Problem Statement

Primarily, consumers had to wait for their turn by standing in the queue for some time. Meanwhile, with the help of the hired personnel, the bank had to deliver them tokens to confirm their appointment. Various shortcomings of the conventional strategy are listed below:

Consumers waiting for their turn in the queue when managing them becomes the obligation of the bank.
Strict authorization record strategy.
Limited source of tracking the customers and the history of the services received by them.
Assistance-wise dispersion gets difficult to regulate physically. Clients ended up processing the tokens on a first come first basis almost always.

Enterprise Queue Management System Problem Statement

Challenges & Limitations

All departments had their own unique and alone QMS. Hence, creating centralized general queue logic based on different types of services and priorities ported to the Enterprise Queue Management System.

As the clients have the right to get enlisted for several services, it’s our job to sustain a serial token number regarding all services. It doesn’t make a difference whether it gets initiated from a Kiosk, Mobile or Web keypad.

We have to map each queue, counter, and display to infuse live queue numbers as the strategy must be incorporated with the Queue, Counter, and Display.

Building a logic to override any queue number irrespective of service or priority on demand by approving authority or admins.

Solutions From Polyxer Systems

Step 1
- Commencing from establishing the notion to completing the product delivery, Polyxer Systems ascertained a compact performance squad.
Step 2
- To understand the basic concept and the related crisis we were bound to figure out, our professional business analysts contact the clients.
- Assisted our customers with a ‘go-to market' policy by establishing an optimum path to roll out the product at various bank branches without disrupting the services.
- Recommended a pretty decent technology package keeping an account of both the long and short-term purposes.
- Mobile support to create an appointment without reaching the bank and waiting at the queue.
Step-3
- Automatic token-notification system in Treasurer Web keypads.
- Abrupt assistance-based token production.
- Endorse both globalization and localization containing assistance to the Chinese language.
- The application supports several electronic gadgets such as smartphones, HD TVs, buzzers, printers, tablets, and other touch screen devices.